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AdvancedThe CIO of an organisation is the person that manages the systems that deal with the organisation information. The "Chief Information Officer" initiates ICT projects to better manage areas of finance, manufacturing, distribution and client relationships to name a few.
Many organisations that need to run such projects are unable to afford the luxury of a dedicated CIO or cannot afford the time from another staff member like the financial controller to run such projects.
CIO Plus is able to take on this role with the full trust of the organisation involved as CIO Plus is totally independent of any retailer or other service group.
There is a term I hear a lot these day. It is social engineering. The meaning of this may be a little broad and the use of it even broader, but it seems to be the key behind the evolution of the Internet and how it is changing.
In my last article I wrote about the effects of email and how it can be an annoyance and was in need of revamp. Well the new breed of Internet applications may just achieve this.
In a week I receive around 1000 emails. Of that 1000, about 300 are usually emails I had not requested and therefore classified as spam. Email is 50% of my contact with others. That means that almost 15% of my business communication system delivers me garbage. If I don’t count the telemarketers calling me at 7:30 each night.
Few businesses manage to get away without having to use email as a tool to communicate with clients and other businesses. So we all have the same issues with email and it appears there are very few alternatives at this time. Either you need to keep your email system fine tuned or explore some of the emerging e-commerce solutions to replace email. I suggest a bit of both.
Customer relationship tracking is an important part of all business. Customer satisfaction depends on it.
Well designed contact and workflow tools can assist administration and growth for effective Customer Relationship Management (CRM).
Over the last 5 years the CRM market has become flooded with new products and feature with a very wide range of sizes from small applications like the very popular Act and Goldmine to larger applications like Sage CRM, Microsoft CRM and Epicor Backend.
CIO Plus consultants have experience in all the above applications and many more and have found that it does not matter what product you select it matters how it is deployed. To state the obvious.
